Seriously! I drank like a quarter of my Java Chip, changed table, knocked it over and spilt half the contents, they helped me clean up and REPLACED THE FREAKING DRINK!
Omg. Marketing concept. 80/20 rule. Cheaper to keep your old customers than to attract new ones. And 80 percent of your income comes from 20 percent of your customers. Or something like that. xD
Had a brainstorming session at starbucks, birthed from it were 5 new characters for my book. -.-
10 characters now...How to handle? xD
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